Our priority is to fulfil your order as soon as possible, which means we are often unable to make changes once an order has been placed.

If you want to change your shipping address, please contact us as soon as possible including your new address in the email. 

If you want to cancel your order, please submit a cancellation request to support@oscarpiastri.com. Your order will be put on hold and processed as soon as possible by a member of our team. 

As soon as your order ships, you'll receive a shipping confirmation email with your tracking information to the email address with which you placed the order.

Tracking updates may take up to 24 hours to appear. Please make sure to keep an eye on the tracking so that we can intervene in a timely manner should any issues arise.

Please contact us within 7 days of receiving your order and we can investigate this for you. If the item you originally ordered is still in stock, we're normally able to send you a new one; otherwise, a refund for the missing item will be offered.

Please email us at support@oscarpiastri.com specifying your order number and the damaged item, and attaching a clear image of the damage.

For smaller issues that can easily be fixed, we normally offer a 25%/30% refund to cover the repair costs.

If the item cannot be repaired, we'll provide a replacement or a refund, depending on availability.

In most cases, we’re unable to split orders in two shipments. Orders that include a pre-order item will be shipped only when the item in question is in stock. If you want to receive certain items before the preorder is in stock, your best option is to place two different orders.

We ship all our orders from the Netherlands. We currently do not send our parcels from or receive returns at any other locations.

We ship our parcels with UPS or FedEx, depending on the destination country. All shipments are tracked and insured.

Yes, we ship to most regions around the world. Orders outside of the EU are subject to customs and duties which are calculated at checkout. You can check whether we ship to your country from the drop-down menu on the primary checkout page.

No, we only ship to physical addresses (residential or businesses). PO boxes and any kind of parcel lockers are not accepted.

Addresses need to include your full name in Latin characters, a street number, street name, city, post code, region (where applicable) and country. Please also provide a valid phone number and email in case the courier needs to contact you. 

If your address doesn't have a street number, please include a placeholder like '00' so that the system can accept it, and contact us immediately after the order so we can remove it before the parcel is shipped. 

Double-check if all the information provided is correct before confirming the order, as it might not be possible to change it after it has been placed.

Orders are normally shipped within 3-5 days from our warehouse, but fulfilment times can vary at busier times, like after new collection drops or during Black Friday season.

Delivery times vary depending on the region and the carrier selected. The timeline given at checkout, which begins from the moment the order is shipped from our warehouse, is only an estimate and cannot be guaranteed.

During certain times of year, like Christmas, summer and winter sales, and Black Friday, shipping times may get longer due to couriers being busier.

If your tracking shows no movement or your package has not been delivered within the estimated delivery window, please contact our team.

We will investigate the shipment directly with the carrier. If the carrier confirms the package was lost in transit, we will offer a replacement (subject to stock availability) or a refund.

The package may have been signed by a neighbour or another resident at your location. Please check with your neighbours and look around the entrances of your residence, particularly on porches, bushes, garages or other places that might protect your package from theft or weather.

If you can't find your parcel, please contact us, and we'll help you reach out to the courier for more information.

Shipments to Australia: When parcel are shipped to Australia with UPS, they are often passed to Australia Post for the final leg. When this happens, a new tracking number will appear on the UPS tracking page, which you can access in the “Show details” section (below the progress timeline). 

By tracking this new number, you should be able to see more accurate information about the delivery. If the parcel wasn’t left at your house or a neighbouring residence, it was likely given to a nearby Australia Post location, from where you can recover it yourself. 

If you have any question about this process, please contact our team.

Shipments to the USA: When parcel are shipped to the USA with UPS Economy, they are often passed to USPS for final mile delivery. When this happens, a new tracking number will appear on the UPS tracking page, which you can access in the “Show details” section (below the progress timeline). 

By tracking this number, either on the UPS or USPS sites, you should be able to see more accurate information about the delivery. If the parcel can't be found, you can try to contact your local USPS office for more information.

Shipments to New Zealand often show a warning message saying that the parcel has been destroyed or disposed of by customs. This is almost always a mistake from UPS, and the parcel usually moves again shortly after. 

Additionally, when that message appears the parcel should have already been given a local tracking number, which can be seen in the “Show details” section of the tracking page (below the progress timeline).

If the tracking shows no updates for over 10 business days, please contact us, and we'll follow it up with the courier. 

We accept qualified returns within 14 days of receiving your order. Items must be unworn, in original packaging, and include all tags. 

To proceed with a return, kindly follow these steps:

1. Complete our Return Form. The 'return code' required in the table is the reason for your return; you can find it in the numbered list just below the table.
2. Place the Return Form inside the package;
3. Securely pack your order in its original packaging or a suitable alternative;
4. Ship the package to the return address on the form. 

Return shipping costs are the customer’s responsibility, unless the item is defective or we made an error with your order. 

We offer customers the option to purchase a FedEx return label directly from us. The price of this label varies depending on your country and will be deducted from your final refund. If you want to use this service, please email us and we'll process the label for you. Note that this service is only recommended if you have an official FedEx drop-off location near you, or are able to arrange a pickup from their website. Third-party locations may refuse international returns.

If you arrange your own return shipment, please use a tracked service that covers the value of the goods, and keep your shipment receipt until the parcel is received, as the shipment remains your responsibility until it reaches our warehouse.

Once your return has been received and checked, we’ll issue a refund to your original payment method. If you’ve requested an exchange and the product is no longer available, we’ll automatically process a refund instead. We can't reserve items ahead of time, so if you're afraid your desired item will sell out, we recommend placing a new order and returning your items for a refund.

If you have any issues completing the form or questions about your return, our support team is happy to help.

The return must be initiated within 14 days from the reception of your parcel. If you contact us within this timeframe, but the shipment is delayed for reasons outside of your control, we're still going to accept the return.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 2-5 days for the refund amount to appear in your account.

Care instructions are included on the product label. We recommend washing items inside out at low temperatures and avoiding tumble drying where possible.

Items that present areas in different colours (for example, dark green and white, or burgundy and white) should be washed at 20° and with a colour-catching sheet to avoid the darker colour bleeding on the white parts of the garment.

If an item is significantly damaged the first time it’s worn or washed, and within 30 days from the delivery date, please contact us and we’ll find a solution with you.

Most collections are produced in limited quantities and will not be restocked. You can sign up for notifications to be the first to know if an item returns.

We've provided size guides where possible. Currently, we make products from XS to 3XL. Please check the size measurements before ordering.

From August 29, 2025, new import tariffs apply to all shipments heading into the U.S. The exact duty depends on where each product is made - you’ll see these costs automatically added at checkout. 

No surprises at the door. All tariff costs are included in your checkout total, so what you pay upfront is final. Prices may look a little higher than earlier this year, and some orders could take slightly longer to clear customs, but there won’t be any extra charges when your order arrives.

If the courier contacts you asking to pay for custom fees, please contact us as soon as possible and we'll resolve the matter for you.

For international orders, duties and taxes are not refundable. If duties and taxes were included in your order total, these fees are paid to local customs and are non-refundable when an order is returned. Your refund will cover the product price only.

For customers in the European Union, VAT is always refunded.