Refund policy
Last updated: October 18, 2025
OVERVIEW
We have a 14‑day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible, your item must be in the same condition that you received it - unworn, unused, with original tags, and in its original packaging. You might be asked to provide a receipt or proof of purchase.
Shipping and delivery fees are non‑refundable once your order has been fulfilled.
To start a return, please contact us via the contact form. Once your return is approved, we will provide the return address and instructions. Items sent back without prior authorization will not be accepted.
SECTION 1 - DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
In some cases, we may offer a partial refund for minor imperfections that do not affect product use, should you wish to keep the item. For more significant issues, a replacement or full refund will be issued once the item is returned or verified through photographic evidence.
Replacements for damaged items are dispatched once the returned product is received or adequate photo proof has been submitted and approved.
SECTION 2 - PRE‑ORDERS AND DELAYED SHIPMENTS
Pre-ordered products are shipped once new stock arrives, as indicated in the estimated timeframe at checkout.
Delivery timelines may vary depending on supplier or manufacturer availability. Orders containing both pre‑ordered and in‑stock items may be shipped together once all products are available.
Delays caused by production, suppliers, or couriers are outside our control and do not constitute a cancellation reason beyond statutory withdrawal rights.
SECTION 3 - LOST OR DELAYED PARCELS
If your parcel shows no tracking updates for 10 business days, we will open an investigation with the courier. This process can take up to 10 additional business days.
Replacements or refunds are provided only once the parcel is confirmed lost or after the investigation period ends without resolution.
SECTION 4 - EXCEPTIONS / NON‑RETURNABLE ITEMS
Certain types of goods cannot be returned:
- Custom or personalized products
- Sale items or gift cards
If you are uncertain about an item’s return eligibility, please contact us before sending your return.
SECTION 5 - EXCHANGES
Exchanges are subject to stock availability.
If the requested item or size is sold out, we will offer an alternative product or issue a refund.
The most efficient way to exchange is to return your original item and place a new order once the return is approved.
SECTION 6 - EUROPEAN UNION 14‑DAY COOLING‑OFF PERIOD
Customers within the European Union have the right to cancel or return their order within 14 days of delivery, for any reason and without justification.
Returned items must be unworn, unused, with tags and original packaging intact, and accompanied by proof of purchase.
SECTION 7 - REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed to your original payment method. Refunds typically appear within 2-5 business days, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact your bank before reaching out to us.
SECTION 8 - CHARGEBACKS AND BANK DISPUTES
If you initiate a chargeback through your bank or card provider, the transaction becomes temporarily locked, and we cannot process additional refunds or replacements during that period.
We recommend contacting us prior to filing a chargeback, as most issues can be resolved directly and efficiently.
Frequent or unjustified chargebacks may lead to the refusal of future orders.
SECTION 9 - CUSTOMS AND IMPORT DELAYS
International shipments may be subject to customs checks, import duties, and local taxes. These costs remain the responsibility of the customer and are non‑refundable.
Delays caused by customs or import processes are outside our control, although we will assist where possible if a parcel becomes excessively delayed or returned.
SECTION 10 - RETURN SHIPPING COSTS
Unless the item is faulty or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot issue refunds for parcels lost in transit.
SECTION 11 - CONTACT INFORMATION
For any questions regarding returns, exchanges, or refunds, please contact us via our contact form.